Jewish Senior Services
  • Home Care
  • Full-Time
  • Days

Job Title: Scheduler - Home Care & Hospice

Department: Home Care

Supervisor: Coordinator, Home Care

Schedule: M-F Full-time 37.5 hrs. (with on-call coverage)

Job Objective: Under the direction of the Coordinator, Home Care, to schedule aides, provide high level of customer service and office support and work in collaboration with aides, office and clinical staff and clients.



Job Standards

1.Ability to effectively and efficiently schedule caregivers to meet business and client needs.

2.Ability to provide excellent customer service.

3.Good computer, organizational, oral and written communication skills.

4.Ability to meet deadlines and handle mutiple tasks.

5.Functions either independently or as an active team member.

6.Ability to manage interpersonal relationships with various personalities.

7.Working flexible hours.


Essential Job Functions

1.Scheduling/Staffing and Customer service including: Schedule caregivers with clients regularly and on ad hoc basis when necessary; use scheduling system to staff cases effectively; match clients with appropriate caregivers; open and close cases at start and end of case; support the filing of time sheets for aides; make necessary calls to ensure coverage for call-out situations; ensure schedule completion according to client request and MD order; provide customer service, answer phones and questions and provide materials and information to interested caregivers and potential clients; communicate appropriately with all staff, supervisors and clients, relay changes in aides/schedules; share information related to all services; ensure physician and provider office staff are connected with clinical staff as needed and triage problem situations calling on back up supervisor when necessary.

2.On-Call Coverage: Monitor calls as they come in, triage problems and cover cases as calls outs occur (contact supervisor as needed), take new case information and share service options with potential clients.

3.Other duties as assigned.


Physical and Mental Requirements

1.Ability to sit or stand for long periods of time.

2.Ability to speak clearly and be understood.

3.Able to hear normal sounds within some background of noise as in answering the phone, intercom, etc.

4.Visual acuity to see computer and read printed documents.

5.Ability to distinguish color.

6.Ability to concentrate on fine details with interruptions.

7.Ability to attend to tasks/functions for more than 60 minutes at a time.

8.Ability to understand and relate to the reasons behind several related concepts.

9.Ability to remember multiple tasks /assignments given to self and others over long periods of time.

10.Ability to perform gross body coordination such as walking, stooping, filing, etc.

11.Ability to perform tasks which require hand eye coordination such as keyboard skills, writing or picking up paper.


Environmental Conditions

1.Rare exposure to blood, body tissue or fluids.

2.Possible exposure to high/low temperatures.



Minimum Qualifications

Education: High School Diploma or GED

Experience: 3-5 years previous related field

Licensure: Valid Motor Vehicle Driver's Licence

Jewish Senior Services
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Equal Employment Opportunity/Affirmative Action Policy Statement

Jewish Senior Services is an Equal Opportunity/Affirmative Action Employer.  Accordingly, all applicants for employment and all persons employed in any capacity are treated without regard to race, color, national origin, religious affiliation, age, gender, sexual preference, marital status, ancestry, genetic predisposition or carrier status, physical or mental disability, Vietnam Era Veteran or other veteran status or any other legally protected class.  The fair and equitable treatment imposed by this policy encompasses, but is not limited to, all aspects of the employment process including: personnel recruitment, advertising, all hiring practices, promotions and transfers, rates of pay and other forms of compensation, benefits, selection for training, layoff and terminations, and all facility sponsored social and recreational programs.

Jewish Senior Services will strive to make a reasonable accommodation, as required by law, for qualified individuals with known disabilities to enable them to perform the essential functions of the position for which he/she is applying or in which he/she is currently employed unless doing so would result in an undue hardship on the operation of its business.  Any individual who believes they may require such accommodation should contact Employee Relations at 203-365-6457.

It is the responsibility of all staff to conform to both the letter and spirit of this Equal Employment Opportunity/Affirmative Action Statement. The designated person at Jewish Senior Services for issues concerning Affirmative Action/Equal Employment Opportunity is Soncerria Holland, 203-365-6456,


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