Jewish Senior Services
  • Administration
  • Part-Time

Job Title

Resident/Family Advocate

Department

Administration

Supervisor

Senior Vice President / Administrator

   
Job Objective

Serve as a liaison, representing all Residents and Families throughout their experience at Jewish Senior Services in Skilled Nursing and Assisted Living.  Ensure assistance, direction and advocacy is available with a focus on positive outcomes.

 

 

Minimum Qualifications

Education

 Social Worker Designation 

Experience

3-5 years in health care environment/field

Licensure

Valid Motor Vehicle Driver's License.  Professional license is not required.

 

Job Standards

 

  1. Welcome all new Residents and Family in Skilled Nursing and Assisted Living on the day of their move in and assist their transition as necessary.
  2. Ensure that all preparation (room cleaning, paperwork, manuals, etc.) are prepared and available for individuals before they move in.
  3. Coordinate Resident needs with appropriate departments and individuals.
  4. Spend time with each individual to ensure satisfaction and comfort in new home. Introduce new Residents to staff and other Residents, and help find activities to ensure their experience is positive.
  5. Address questions and concerns and assist with resolutions.
  6. Follow up with all necessary departments and individuals to ensure satisfactory outcomes.
  7. Oversee the Hospital visitation program to encourage participation from Leadership and coordinate calls with the Lead Receptionist.
  8. Remain available as necessary after Resident's transition to household.
  9. Attend Family and Resident Council Meetings.
  10. Work with Director, Resident Life and Coordinator, Volunteers to expand/evaluate/enhance Resident Life activities.
  11. Coordinate special events with Dining Services encouraging families to utilize Private Dining Rooms, Guest Suites, Special Events, Holidays, Candlelight Dinners, etc.
  12. Write/edit/coordinate the Family Newsletter.
  13. Communicate/share concerns with Social Workers and Nursing Directors/leadership as necessary.
  14. As Residents are receiving palliative care/Hospice services coordinate with Pastoral Services to be sure that proper planning is in place.
  15. Attend funerals/shivahs/wakes or ensure that someone from the Home is in attendance.
  16. Provide regular feedback (weekly) to Senior Vice President/Administrator and President/CEO on all activities.
  17. Report monthly at Leadership Team meetings.
  18. All other duties as required.

 

 

Essential Job Functions

 

  1. Flexible hours.
  2. Exceptional communication Interpersonal Skills.
  3. Ability to work with all levels of staff and address problems in a constructive and positive manner.

 

 

Non-Essential Functions

 

  1. Adaptability to take on other duties as required or assigned.

 

 

Physical and Mental Requirements

 

  1. Ability to sit or stand for long periods of time.
  2. Ability to speak and write clearly and be understood.
  3. Able to hear sounds within some background of noise as in answering the phone, intercom, etc.
  4. Visual acuity to see computer and read printed documents.
  5. Ability to distinguish between colors.
  6. Ability to concentrate on fine details with interruptions.
  7. Ability to attend to tasks/functions for more than 60 minutes at a time.
  8. Ability to understand and relate to the reasons behind several related concepts.
  9. Ability to remember multiple tasks /assignments given to self and others over long periods of time.
  10. Ability to perform tasks which require hand eye coordination such as keyboard skills, writing or picking up paper.

 

Environmental Conditions

 

  1. Possible exposure to blood, body tissue or fluids.
  2. Possible exposure to high/low temperatures.
  3. Travel to meet with prospective Residents/Family members at their homes and other forms of travel.

 

Jewish Senior Services
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Equal Employment Opportunity/Affirmative Action Policy Statement

Jewish Senior Services is an Equal Opportunity/Affirmative Action Employer.  Accordingly, all applicants for employment and all persons employed in any capacity are treated without regard to race, color, national origin, religious affiliation, age, gender, sexual preference, marital status, ancestry, genetic predisposition or carrier status, physical or mental disability, Vietnam Era Veteran or other veteran status or any other legally protected class.  The fair and equitable treatment imposed by this policy encompasses, but is not limited to, all aspects of the employment process including: personnel recruitment, advertising, all hiring practices, promotions and transfers, rates of pay and other forms of compensation, benefits, selection for training, layoff and terminations, and all facility sponsored social and recreational programs.

Jewish Senior Services will strive to make a reasonable accommodation, as required by law, for qualified individuals with known disabilities to enable them to perform the essential functions of the position for which he/she is applying or in which he/she is currently employed unless doing so would result in an undue hardship on the operation of its business.  Any individual who believes they may require such accommodation should contact Employee Relations at 203-365-6457.

It is the responsibility of all staff to conform to both the letter and spirit of this Equal Employment Opportunity/Affirmative Action Statement. The designated person at Jewish Senior Services for issues concerning Affirmative Action/Equal Employment Opportunity is Soncerria Holland, 203-365-6456, sholland@jseniors.org.

 

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